How can we help?

Go to My Orders and open your order. Once an item ships, you'll see the courier name and tracking ID there, and we also send tracking details by email or SMS. If your order has items from different sellers, each arrives as a separate package with its own tracking.

Yes, as long as it hasn't shipped yet. Open the order in My Orders, choose Cancel Order and tell us why. Once an order has shipped it can't be cancelled, but you can return it after delivery.

Open the order in My Orders and select Invoice to view or download your GST invoice.

Open the delivered order in My Orders and choose Return for the item within 7 days of delivery. Pick a reason and we'll process your request within 24 to 48 hours. Some items, such as beauty products and groceries, can't be returned unless they arrive damaged.

Once your return is processed, the refund goes back to your original payment method, usually within 5 to 7 business days depending on your bank. For Cash on Delivery orders, the refund is sent to your bank account.

Report it within 48 hours of delivery, with photos. Open the order in My Orders and choose Return with the reason defective or wrong product, or report an issue on the order. You'll get a full refund, or a replacement where available.

Delivery is free on orders of ₹1,000 or more. Below that, it's ₹29 for orders of ₹500 to ₹999 and ₹49 for orders under ₹500.

Sellers dispatch orders within 1 to 2 business days. After that, standard delivery takes 3 to 5 days to metro cities, 5 to 7 days to other cities and 7 to 10 days to remote areas. We currently deliver within India only.

UPI (Google Pay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, RuPay), net banking and Cash on Delivery. Online payments are processed securely by Razorpay.

Yes, for most products, depending on the seller and your delivery location. A small fee applies to orders under ₹1,000: ₹30 under ₹500 and ₹20 for ₹500 to ₹999. At delivery, you'll be asked for a one-time code to confirm.

Select Forgot password? on the login page and enter your email. We'll send you a link to set a new password. The link expires after a while, so use it soon.

Turn on two-step login with an authenticator app and check your recent sign-ins in your account's security settings. Never share your password or one-time codes with anyone, even someone claiming to be from Laabam.Shop.

Register on the Sell on Laabam page. There are no registration, listing or monthly fees; a commission applies only when you make a sale. Payouts reach your account within 7 days of dispatch.